Agilus is recruiting for a Hiring Customer Success Manager - Remote!! in the Information Technology & Services in . We're looking for Customer Success Manager to guide more agencies through transformation using an all-in-one staffing platform. The ideal candidate is approachable and solutions-driven with 2+ years' experience in customer success, ideally in a B2B SaaS role. They have a solid understanding of the staffing industry and can leverage this insight to drive efficiencies. A typical day:
- Onboard all new customers, ensuring a smooth launch process and training schedule that sets them up for success.
- Identify areas for optimization of the onboarding process based on learnings.
- Develop, maintain and update the onboarding documentation to reflect the most recent features and best practices
- Monitor each account closely, engaging with customers about their usage, offering technical support when necessary
- Develop and execute strategic account plans that identify upsell opportunities, contract renewal, and expanding relationships
- Identify accounts that are likely to churn using product data; partner with Product Management, Sales, and Customer Support to create engagement strategies for high-risk accounts
- 2+ years experience in a customer-facing role such as Customer Support or Customer Success, ideally in a B2B SaaS environment
- 2+ years' experience in the staffing industry
- Experience using tools such as Hubspot to gather and assess information
- Exceptional client facing skills including relationship management and verbal communication
- Strong problem-solving skills and an ability to work well independently in a remote environment
- Competitive Salary with bonus
- Excellent benefits
- Opportunity to work remote
- Career growth
Agilus Work Solutions is committed to employ people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected.
Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. Alternative format available on [Link available when viewing the job].
Company:Agilus Work SolutionsLocation:Toronto ON CAJob Types:Full TimePost Date:March 9, 2022Valid Through:April 8, 2022